1. General

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This website is operated by De Moly. Throughout the site, the terms “we”, “us” and “our” refer to De Moly.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

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We reserve the right to update or modify these terms at any time. Changes will take effect immediately upon posting on this page.

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2. Eligibility

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By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.

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3. Products & Services

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and prices at any time without prior notice.

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We make every effort to display product colors and details as accurately as possible. However, we cannot guarantee that your device’s display will reflect the exact appearance of the product.

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4. Pricing & Payment

All prices are listed in [currency] unless otherwise stated.

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Payments are processed securely through Wix Payments or third-party payment providers. We do not store or have access to your full payment details.

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We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or unauthorized transactions.

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5. Orders & Acceptance

An order is considered confirmed only after payment has been successfully processed and you receive an order confirmation email.

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We reserve the right to cancel or limit orders per customer, per address, or per transaction.​

 

6. Shipping & Delivery

Shipping times provided are estimates only and may vary due to external factors beyond our control. De Moly shall not be held responsible for delays caused by couriers, customs clearance, weather conditions, or other unforeseen circumstances.

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Estimated delivery timelines are as follows:

• West Malaysia: 4–8 working days

• East Malaysia: 4–9 working days

Delivery times may be extended due to unforeseen circumstances, including but not limited to adverse weather conditions, accidents, or logistical disruptions.

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Risk of loss and responsibility for the parcel pass to the customer upon successful delivery to the address provided at checkout.

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Once a Dispatch Confirmation has been emailed, the shipment is under the responsibility of our third-party courier or postal service provider. De Moly shall not be liable for lost parcels in transit where valid proof of postage or dispatch has been provided. Any claims for loss or delay must be made directly with the courier service. We will, however, make reasonable efforts to assist customers in compensation claims where applicable.

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Shipping is charged at a flat rate of RM20 per order. All deliveries include a tracking number.

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If you require an item urgently, we recommend contacting us as soon as possible via WhatsApp prior to placing your order to check availability and delivery options.

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7. Returns & Exchanges

Returns or exchanges are subject to our Return Policy, which is provided separately on this website.

 

Items that have been worn, altered, or damaged may not be eligible for return or exchange.
 

8. Intellectual Property

All content on this website, including but not limited to logos, designs, images, text, and graphics, is the property of De Moly and is protected by intellectual property laws.

 

You may not reproduce, distribute, modify, or use any content without prior written permission.

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9. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Violate any applicable laws or regulations

• Infringe upon the rights of others

• Upload malicious code or interfere with the site’s operation

We reserve the right to terminate access to our services for violations of these terms.

 

10. Limitation of Liability

De Moly shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

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Use of this website and our services is at your own risk.

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11. Third-Party Services

Our website may include services or links provided by third parties. We are not responsible for the content, policies, or practices of third-party websites.

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12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of [Your Country/Region], without regard to conflict of law principles.

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13. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

Email: demoly.contact@gmail.com
Phone number: +60 11 3129 3288
Brand: De Moly